Jobs

Keyholder Job Description

M22 - Traverse City

Overview

M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Traverse City retail store.

Job Summary

The Keyholder is responsible for ensuring authentic customer service by executing the Store Manager’s expectations and goals. They are constantly updating their knowledge of the products, services, and policies while leading by example. They are capable of acting as Manager on Duty (MOD) when needed and well versed in all opening and closing procedures.

Key Responsibilities

Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
Learn product knowledge (SKU’s, fit, and more)
Demonstrate superb product knowledge and services
Overcome objectives by asking open-ended questions
Operate cash register and Point of Sales system (POS)
Manage financial transactions including sales, process returns and exchanges
Achieve established goals set by Store Manager
Reference Daily Tracker to achieve daily sales goals and tasks
Direct customers to merchandise within the store
Increase in store sales
Introduce promotions and opportunities to customers
Cross-sell products to increase purchase amounts
Participate in contests, team sales goals and incentive programs
Maintain an orderly appearance throughout the sales floor
Ensure floor restock happens as needed
Share knowledge with team members
Assist with In Store pick up orders

Skills, Abilities & Requirements

Abide to available and agreed schedule
Ability to work retail hours including weekends and holidays
Excellent verbal communication skills
High attention to detail and strong organizational skills
Ability to maintain a professional appearance and follow store’s dress code
Maintain a positive attitude, high energy, and focus on customer satisfaction

Compensation

We are committed to offering our employees a fun and free spirited work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

Discounts on M22 products
The hourly rate range for this position is $15 to $18; the hourly rate is based on the experience that you bring to the position

————————————————————————————————

Sales Associate Job Description

M22 - Traverse City

Overview

Job Summary

The Sales Associate is responsible for welcoming and helping all customers and will offer first-class. service and product solutions to ensure high levels of customer satisfaction. They will exercise empathy and tact to address challenging customer situations. They are constantly updating their knowledge of the products, services, and policies while maintaining the presentation of the sales floor, products, signage, and displays.

Key Responsibilities

Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
Learn product knowledge (SKU’s, fit, and more)
Demonstrate superb product knowledge and services
Overcome objectives by asking open-ended questions
Operate cash register and Point of Sales system (POS)
Manage financial transactions including sales, process returns and exchanges
Achieve established goals set by Store Manager
Reference Daily Tracker to achieve daily sales goals and tasks
Direct customers to merchandise within the store
Increase in store sales
Introduce promotions and opportunities to customers
Cross-sell products to increase purchase amounts
Participate in contests, team sales goals and incentive programs
Maintain an orderly appearance throughout the sales floor
Assist with incoming shipments
Conduct inventory count
Ensure floor restock happens as needed
Share knowledge with team members
Assist with In Store pick up orders

Skills, Abilities & Requirements

Abide to available and agreed schedule
Ability to work retail hours including weekends and holidays
Excellent verbal communication skills
High attention to detail and strong organizational skills
Ability to maintain a professional appearance and follow store’s dress code
Maintain a positive attitude, high energy, and focus on customer satisfaction
Ability to read, write, and perform basic math
Ability to confidently operate equipment such as computers, printers and telephones

Compensation

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

Discounts on M22 products
The hourly rate range for this position is $13 to $15; the hourly rate is based on the experience that you bring to the position

————————————————————————————————

Stock Associate Job Description

M22 - Traverse City

Overview

Job Summary

The Stocker is an entry level position. The key focus of the position is to ensure products are stocked properly and in an aesthetically pleasing appearance. Attention to detail and self motivation are required for this position.

Key Responsibilities

Report to Stock Supervisor for daily tasks
Assist with incoming shipments and checking goods for damaged or missing items
Creating price labels for items and tagging product as needed
Report any damages or defective stock to Stock Supervisor
Re-stock items as needed ensuring they are in a neat and tidy arrangement.
Ensure stock goes in the correct place and prices correspond.
Assist with re-pricing and re-labeling of shelves when needed.
Maintain accurate size runs throughout the store
Ensure folded products are neatly stacked and organized
Set up displays for upcoming sales and promotions, replenish items to maintain a fully stock product.
Maintain order in the warehouse in regards to product, hangers, and boxes.
Operate POS system and appropriately handle transactions quickly and efficiently
Perform basic customer service skills and cleaning duties
Accommodate in customer service with sizing and style recommendations
Skills, Abilities & Requirements
Abide to available and agreed schedule
Ability to work retail hours including weekends and holidays
High attention to detail and strong organizational skills
Ability to maintain a professional appearance and follow store’s dress code
Maintain a positive attitude, high energy, and focus on customer satisfaction

Compensation

Discounts on M22 products
The hourly rate range for this position is $12 to $14; the hourly rate is based on the experience that you bring to the position

Store Manager Job Description

M22 - Suttons Bay

Overview
M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Suttons Bay retail store.

Job Summary
The Store Manager is responsible for managing and administering the store’s performance, staff training, overseeing employees’ activities, and developing strategies to meet sales goals. This individual is in charge of employees’ development and mentorship to improve their retail skills. They will support and address high-level customer service needs while cultivating and maintaining exceptional customer interactions between their staff and clients that adhere to brand standards.

Key Responsibilities

Direct and supervise the work of all store associates
Ensure accountability and equity providing constant feedback and coaching to the staff
Demonstrate strong work ethics and lead by example, upholding and promoting company policies, guidelines and procedures
Actively and strategically engage employees to achieve superior results
Implement sales strategies with team to meet company goals
Effectively and regularly communicate company changes and initiatives to employees
Supervise, train and assist employees in customer service, store processes and product promotions
Resolve all customer needs including product questions, returns, exchanges, and complaints
Maintain store order and security in conjunction with the OM
Create a welcoming, positive, and energetic customer experience
Demonstrate and manage high levels of customer care
Conduct employee performance appraisals, identify training needs, and provide development opportunities to achieve high execution
Manage employee issues and grievances under the guidance and direction of leadership
Implement cross-training for employees and Keyholders to achieve consistent high productivity
Train new employees to ensure adequate personnel performance at all times
Create training plans, manage and update training materials for Sales Associates
Manage and update the opening and closing procedures
Ensure Sales Associates have company knowledge and current product knowledge including fit, sizing, pricing, and color options
Ensure Sales Associates maintain store cleanliness and organization through the day
Perform Sales Associate duties alongside the Sales Associates whenever possible
Motivate Sales Associates with positive feedback, contests, fun activities, and rewards
Analyze sales reports to strategize and determine weekly business objectives
Report to OM on store’s key performance indicators and needs
Maintain schedule and manage labor needs or reductions
Ensure daily restock is happening effectively
Manage cash bank, change, overage
Work with Stock Supervisor to ensure inventory levels are accurate and conduct inventory counts
Collaborate with OM and Marketing Team in planning and executing an innovative visual environment
Ensure products are stocked, folded and organized, presented well
Ensure all areas (windows, counter, floor, front and back of building) are clean
Suggest sales and promotions, implement with approval and budget from OM
Recommend store events and ideas to increase sales and improve brand awareness and presence in the community

Skills, Abilities & Requirements

Proven successful experience in retail industry
In-depth knowledge of basic business management processes
Ability to work retail hours including weekends and holidays
Excellent verbal communication skills
Customer service-oriented
Strong leadership and interpersonal skills to work with individuals and teams
High attention to detail and strong organizational skills
Ability to maintain a professional appearance and follow store’s dress code
Maintain a positive attitude, high energy, and focus on customer satisfaction
Analytical and math skills to create and analyze reports and sales data
Ability to confidently operate office equipment such as POS, computers, printers and telephones
Proven track record generating project initiatives and managing their execution
Resilient and composure under pressure
Must be seeking long term employment
Must be dedicated to residing in the Traverse City area
This job description is not exhaustive, and you may be required to carry out other duties as requested

Compensation
We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a fun work culture, and competitive pay and benefits.

Compensation will be commensurate with experience and will include:

Discounts on M22 and Third Party products
10 days of PTO
Health Insurance
401K
Incentive Program
The hourly rate range for this position is $22 to $25; the hourly rate is based on the experience that you bring to the position

————————————————————————————————

Keyholder Job Description

M22 - Suttons Bay

Overview

Job Summary

Key Responsibilities

Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
Learn product knowledge (SKU’s, fit, and more)
Demonstrate superb product knowledge and service
Overcome objectives by asking open-ended questions
Operate cash register and Point of Sales system (POS)
Manage financial transactions including sales, process returns and exchanges
Achieve established goals set by Store Manager
Reference Daily Tracker to achieve daily sales goals and tasks
Direct customers to merchandise within the store
Increase in store sales
Introduce promotions and opportunities to customers
Cross-sell products to increase purchase amounts
Participate in contests, team sales goals and incentive programs
Maintain an orderly appearance throughout the sales floor
Ensure floor restock happens as needed
Share knowledge with team members
Assist with In Store pick up orders

Skills, Abilities & Requirements

Abide to available and agreed schedule
Ability to work retail hours including weekends and holidays
Excellent verbal communication skills
High attention to detail and strong organizational skills
Ability to maintain a professional appearance and follow store’s dress code
Maintain a positive attitude, high energy, and focus on customer satisfaction

Compensation

Discounts on M22 products
The hourly rate range for this position is $15 to $18; the hourly rate is based on the experience that you bring to the position