Jobs
Keyholder Job Description
Overview
M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Traverse City retail store.
Overview
M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Traverse City retail store.
Job Summary
The Keyholder is responsible for ensuring authentic customer service by executing the Store Manager’s expectations and goals. They are constantly updating their knowledge of the products, services, and policies while leading by example. They are capable of acting as Manager on Duty (MOD) when needed and well versed in all opening and closing procedures.
Key Responsibilities
● Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
● Learn product knowledge (SKU’s, fit, and more)
● Demonstrate superb product knowledge and services
● Overcome objectives by asking open-ended questions
● Operate cash register and Point of Sales system (POS)
● Manage financial transactions including sales, process returns and exchanges
● Achieve established goals set by Store Manager
● Reference Daily Tracker to achieve daily sales goals and tasks
● Direct customers to merchandise within the store
● Increase in store sales
● Introduce promotions and opportunities to customers
● Cross-sell products to increase purchase amounts
● Participate in contests, team sales goals and incentive programs
● Maintain an orderly appearance throughout the sales floor
● Ensure floor restock happens as needed
● Share knowledge with team members
● Assist with In Store pick up orders
The Keyholder is responsible for ensuring authentic customer service by executing the Store Manager’s expectations and goals. They are constantly updating their knowledge of the products, services, and policies while leading by example. They are capable of acting as Manager on Duty (MOD) when needed and well versed in all opening and closing procedures.
Key Responsibilities
● Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
● Learn product knowledge (SKU’s, fit, and more)
● Demonstrate superb product knowledge and services
● Overcome objectives by asking open-ended questions
● Operate cash register and Point of Sales system (POS)
● Manage financial transactions including sales, process returns and exchanges
● Achieve established goals set by Store Manager
● Reference Daily Tracker to achieve daily sales goals and tasks
● Direct customers to merchandise within the store
● Increase in store sales
● Introduce promotions and opportunities to customers
● Cross-sell products to increase purchase amounts
● Participate in contests, team sales goals and incentive programs
● Maintain an orderly appearance throughout the sales floor
● Ensure floor restock happens as needed
● Share knowledge with team members
● Assist with In Store pick up orders
Skills, Abilities & Requirements
● Abide to available and agreed schedule
● Ability to work retail hours including weekends and holidays
● Excellent verbal communication skills
● High attention to detail and strong organizational skills
● Ability to maintain a professional appearance and follow store’s dress code
● Maintain a positive attitude, high energy, and focus on customer satisfaction
Compensation
We are committed to offering our employees a fun and free spirited work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:
● Discounts on M22 products
● The hourly rate range for this position is $15 to $18; the hourly rate is based on the experience that you bring to the position
● Abide to available and agreed schedule
● Ability to work retail hours including weekends and holidays
● Excellent verbal communication skills
● High attention to detail and strong organizational skills
● Ability to maintain a professional appearance and follow store’s dress code
● Maintain a positive attitude, high energy, and focus on customer satisfaction
Compensation
We are committed to offering our employees a fun and free spirited work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:
● Discounts on M22 products
● The hourly rate range for this position is $15 to $18; the hourly rate is based on the experience that you bring to the position
Stock Associate Job Description
Overview
M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Traverse City retail store.
Overview
M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Traverse City retail store.
Job Summary
The Stocker is an entry level position. The key focus of the position is to ensure products are stocked properly and in an aesthetically pleasing appearance. Attention to detail and self motivation are required for this position.
The Stocker is an entry level position. The key focus of the position is to ensure products are stocked properly and in an aesthetically pleasing appearance. Attention to detail and self motivation are required for this position.
Key Responsibilities
● Report to Stock Supervisor for daily tasks
● Assist with incoming shipments and checking goods for damaged or missing items
● Creating price labels for items and tagging product as needed
● Report any damages or defective stock to Stock Supervisor
● Re-stock items as needed ensuring they are in a neat and tidy arrangement.
● Ensure stock goes in the correct place and prices correspond.
● Assist with re-pricing and re-labeling of shelves when needed.
● Maintain accurate size runs throughout the store
● Ensure folded products are neatly stacked and organized
● Set up displays for upcoming sales and promotions, replenish items to maintain a fully stock product.
● Maintain order in the warehouse in regards to product, hangers, and boxes.
● Operate POS system and appropriately handle transactions quickly and efficiently
● Perform basic customer service skills and cleaning duties
● Accommodate in customer service with sizing and style recommendations
● Report to Stock Supervisor for daily tasks
● Assist with incoming shipments and checking goods for damaged or missing items
● Creating price labels for items and tagging product as needed
● Report any damages or defective stock to Stock Supervisor
● Re-stock items as needed ensuring they are in a neat and tidy arrangement.
● Ensure stock goes in the correct place and prices correspond.
● Assist with re-pricing and re-labeling of shelves when needed.
● Maintain accurate size runs throughout the store
● Ensure folded products are neatly stacked and organized
● Set up displays for upcoming sales and promotions, replenish items to maintain a fully stock product.
● Maintain order in the warehouse in regards to product, hangers, and boxes.
● Operate POS system and appropriately handle transactions quickly and efficiently
● Perform basic customer service skills and cleaning duties
● Accommodate in customer service with sizing and style recommendations
Skills, Abilities & Requirements
● Abide to available and agreed schedule
● Ability to work retail hours including weekends and holidays
● High attention to detail and strong organizational skills
● Ability to maintain a professional appearance and follow store’s dress code
● Maintain a positive attitude, high energy, and focus on customer satisfaction
● Abide to available and agreed schedule
● Ability to work retail hours including weekends and holidays
● High attention to detail and strong organizational skills
● Ability to maintain a professional appearance and follow store’s dress code
● Maintain a positive attitude, high energy, and focus on customer satisfaction
Compensation
We are committed to offering our employees a fun and free spirited work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:
● Discounts on M22 products
● The hourly rate range for this position is $12 to $14; the hourly rate is based on the experience that you bring to the position
We are committed to offering our employees a fun and free spirited work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:
● Discounts on M22 products
● The hourly rate range for this position is $12 to $14; the hourly rate is based on the experience that you bring to the position