Jobs

Store Manager Job Description

M22 - Suttons Bay


Overview
M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Suttons Bay retail store.


Job Summary
The Store Manager is responsible for managing and administering the store’s performance, staff training, overseeing employees’ activities, and developing strategies to meet sales goals. This individual is in charge of employees’ development and mentorship to improve their retail skills. They will support and address high-level customer service needs while cultivating and maintaining exceptional customer interactions between their staff and clients that adhere to brand standards.


Key Responsibilities

  • Direct and supervise the work of all store associates
  • Ensure accountability and equity providing constant feedback and coaching to the staff
  • Demonstrate strong work ethics and lead by example, upholding and promoting company policies, guidelines and procedures
  • Actively and strategically engage employees to achieve superior results
  • Implement sales strategies with team to meet company goals
  • Effectively and regularly communicate company changes and initiatives to employees
  • Supervise, train and assist employees in customer service, store processes and product  promotions
  • Resolve all customer needs including product questions, returns, exchanges, and complaints
  • Maintain store order and security in conjunction with the OM
  • Create a welcoming, positive, and energetic customer experience
  • Demonstrate and manage high levels of customer care
  • Conduct employee performance appraisals, identify training needs, and provide development opportunities to achieve high execution 
  • Manage employee issues and grievances under the guidance and direction of leadership
  • Implement cross-training for employees and Keyholders to achieve consistent high productivity
  • Train new employees to ensure adequate personnel performance at all times
  • Create training plans, manage and update training materials for Sales Associates
  • Manage and update the opening and closing procedures
  • Ensure Sales Associates have company knowledge and current product knowledge including fit, sizing, pricing, and color options
  • Ensure Sales Associates maintain store cleanliness and organization through the day
  • Perform Sales Associate duties alongside the Sales Associates whenever possible
  • Motivate Sales Associates with positive feedback, contests, fun activities, and rewards
  • Analyze sales reports to strategize and determine weekly business objectives
  • Report to OM on store’s key performance indicators and needs
  • Maintain schedule and manage labor needs or reductions
  • Ensure daily restock is happening effectively  
  • Manage cash bank, change, overage
  • Work with Stock Supervisor to ensure inventory levels are accurate and conduct inventory counts 
  • Collaborate with OM and Marketing Team in planning and executing an innovative visual environment
  • Ensure products are stocked, folded and organized, presented well
  • Ensure all areas (windows, counter, floor, front and back of building) are clean
  • Suggest sales and promotions, implement with approval and budget from OM
  • Recommend store events and ideas to increase sales and improve brand awareness and presence in the community

 

Skills, Abilities & Requirements

  • Proven successful experience in retail industry
  • In-depth knowledge of basic business management processes
  • Ability to work retail hours including weekends and holidays
  • Excellent verbal communication skills
  • Customer service-oriented
  • Strong leadership and interpersonal skills to work with individuals and teams
  • High attention to detail and strong organizational skills
  • Ability to maintain a professional appearance and follow store’s dress code
  • Maintain a positive attitude, high energy, and focus on customer satisfaction
  • Analytical and math skills to create and analyze reports and sales data
  • Ability to confidently operate office equipment such as POS, computers, printers and telephones
  • Proven track record generating project initiatives and managing their execution
  • Resilient and composure under pressure
  • Must be seeking long term employment
  • Must be dedicated to residing in the Traverse City area
  • This job description is not exhaustive, and you may be required to carry out other duties as requested

Compensation
We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, a fun work culture, and competitive pay and benefits.

Compensation will be commensurate with experience and will include:

  • Discounts on M22 and Third Party products
  • 10 days of PTO
  • Health Insurance
  • 401K
  • Incentive Program
  • The hourly rate range for this position is $22 to $25; the hourly rate is based on the experience that you bring to the position

 

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Keyholder Job Description

M22 - Suttons Bay 

Overview

M22 is searching for rad talent to contribute to the positive high energy vibe of our adventure lifestyle brand. We’re looking for someone with passion, creativity, and a lively spirit to join the team at our Suttons Bay retail store.

Job Summary 

The Keyholder is responsible for ensuring authentic customer service by executing the Store Manager’s expectations and goals. They are constantly updating their knowledge of the products, services, and policies while leading by example. They are capable of acting as Manager on Duty (MOD) when needed and well versed in all opening and closing procedures.

Key Responsibilities

  • Greet customers, responding to questions, improve engagement with merchandise and provide outstanding customer service
  • Learn product knowledge (SKU’s, fit, and more)
  • Demonstrate superb product knowledge and service
  • Overcome objectives by asking open-ended questions
  • Operate cash register and Point of Sales system (POS)
  • Manage financial transactions including sales, process returns and exchanges
  • Achieve established goals set by Store Manager
  • Reference Daily Tracker to achieve daily sales goals and tasks
  • Direct customers to merchandise within the store
  • Increase in store sales
  • Introduce promotions and opportunities to customers
  • Cross-sell products to increase purchase amounts
  • Participate in contests, team sales goals and incentive programs
  • Maintain an orderly appearance throughout the sales floor
  • Ensure floor restock happens as needed
  • Share knowledge with team members
  • Assist with In Store pick up orders

Skills, Abilities & Requirements 

  • Abide to available and agreed schedule 

  • Ability to work retail hours including weekends and holidays 

  • Excellent verbal communication skills

  • High attention to detail and strong organizational skills

  • Ability to maintain a professional appearance and follow store’s dress code

  • Maintain a positive attitude, high energy, and focus on customer satisfaction

Compensation

We are committed to offering our employees a fun and free spirited work environment, opportunities for growth and development, a customer focused culture, and competitive pay and benefits. Compensation will be commensurate with experience and will include:

  • Discounts on M22 products

  • The hourly rate range for this position is $15 to $18; the hourly rate is based on the experience that you bring to the position