Shipping & Returns

Please allow for 2-3 business days for a shipping confirmation email.

M22 is committed to customer satisfaction. 

For shipping times and tracking: refer to your shipping email for delivery expectations. 

Starting 11/26/24 Returns & exchanges are eligible until 1/31/25.

Yellow price tag clearance items are final sale and are not eligible for return.

DISCOUNTS/PROMOTIONS:

$15 Gift Card Promo: Now through December 31st, receive a FREE $15 gift card for every $100 spent. Gift cards are added to orders once the discount is applied and the subtotal is over $100. $15 promo gift cards are valid 1/1/25 - 3/31/25 and cannot be applied to past orders or purchases. Redeem in-store at our Traverse City store location or online at M22.COM. $15 promo gift cards exclude purchases of M22 Wine, glassware sets, Slowtide, Sugoi, Garneau, JBL, Chaco, Miir, Suncloud, Dakine, Sailcloth wallets, Salt & Stone, Coolers, Valor Skincare, Blenders, and Hurley.

Discount codes exclude purchases of clearance/sale items, M22 Wine, glassware sets, Slowtide, Sugoi, Garneau, JBL, Chaco, Miir, Suncloud, Dakine, Sailcloth wallets, Salt & Stone, Coolers, Valor Skincare, Blenders, and Hurley.

 

SHIPPING POLICY: 

Standard Shipping

  • All packages ship either United States Postal Service or FedEx.
  • FedEx shipping is not available for orders shipping to post office boxes.
  • Expedited options are available.

Express Shipping

  • M22 offers express shipping options (Two Day and Overnight).
  • Express shipping is available only for items that are in stock.
  • A residential street address is required for all express shipping orders.
  • Express shipping is not available for orders shipping to post office boxes, APO/FPO addresses, Alaska or Hawaii.
  • Expedited shipping on orders placed before 12:00pm Eastern-time, Monday-Friday, are normally processed and ready for pickup by the courier within 12 hours. Actual shipment times are dependent on service selection.

RETURN POLICY: 

  • 7-Day Return Policy: All returns, refunds, and exchanges are valid within 7 days of purchase (in-store) or 7 days of delivery (online). Manufacturer defects, damaged, or incorrect items are exceptions and are valid within 60 days. Merchandise must be returned in its original condition with merchandise tags in place.
  • Cash or Credit: Items purchased with a credit or debit card are refunded to your original form of payment. Items purchased with cash or check are awarded store credit only.
  • SHIPPING COSTS: Customer is responsible for the cost of shipping (limited exceptions include manufacturer’s defects, items damaged in shipping, and incorrect items).
  • PROCESSING TIMES: Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days, after your credit has been applied, for it to post to your account. 

 

NEED HELP? 

For all shipping and return questions, send us an email at: sales@m22.com

For all purchases made at M22 Glen Arbor, send them an email at: m22@crystalriveroutfitters.com

Our team tracks every request through our efficient email system. We take pride in quick response times, so you will never wait long for a reply! If you would like to speak to someone in person, leave a message and we'll get back to you as quickly as possible! 231-392-2212